Your Customers Self-Serve On.
Atlas TMS gives every customer a branded login to quote, book, and track their own freight, instant quote, self-service booking, live tracking, documents and online pay so your team stops answering emails for rates and status your customers can get themselves.
Trusted by leading importers & manufacturers
Shipper portal software gives your customers a branded login where they serve themselves instead of emailing your team for every rate, booking, and status check. From that login a shipper gets an instant quote on a lane, books the shipment, tracks it live, pulls the documents and invoices for it, and pays online.
In Atlas TMS the portal is the customer-facing front counter for the operation your team already runs. It is not a whitepaper on why a shipper needs a system: TMS for shippers covers a shipper running their own transportation management, while the shipper portal is the branded self-service window your customers use into your service.
Tracking in the portal is a customer-facing view onto the same milestones your operation captures, richer than a bare shipment tracking link because it sits alongside the customer's quotes, documents, and invoices in one account. The invoices a shipper sees and pays come from the same records billing and settlement produces, so what the customer views online always matches what your books say.
80%+
Bookings placed self-service
0
Emails to get a rate or status
24h
Demo response
Six things the shipper portal lets your customers do themselves, so your team handles exceptions instead of routine requests.
Apply your logo and domain and set the quoting, booking, and payment options.
Connect the contract pricing and accessorials the portal quotes from.
Invite your customers and scope each account to its own freight and users.
Move customers onto self-service quoting, booking, tracking, and pay.
Track self-service rates and encourage customers still emailing to log in.
Answering the same rate, booking, and status requests by email is work a portal removes. When customers quote, book, track, and pay themselves in a branded account, your team spends its day on the shipments that need real attention.
Atlas TMS turns customer service from a full inbox into a self-service experience your shippers actually prefer.
The portal runs on the same data your operation does. Quotes come from the contract pricing your team maintains, a booking drops straight into Atlas TMS as an order, tracking mirrors the milestones your operation captures, and the invoices a customer sees and pays are the ones billing and settlement produces, so the customer view and your books are always the same records.
Because the shipper portal software is a module of the same platform rather than a bolt-on, a booking a customer places needs no rekeying to reach dispatch, and a payment made online posts straight to your accounting. For customers who prefer to push orders from their own system, the portal complements the API and EDI order feeds in integrations, so self-service and system-to-system booking coexist.
Each customer login is scoped to that customer's own freight, quotes, documents, and invoices, so no shipper can see another customer's shipments or the rates you offer anyone else. Per-user roles let a customer decide who on their side can quote, book, view invoices, or pay.
Every action a customer takes in the portal carries a user identity and timestamp, so a quote, a booking, or a payment is an audit-trail event you can walk when an order or a charge is questioned, showing exactly who did what and when on the customer's account.
Shipper portal software is a branded, self-service website where your customers manage their own freight instead of emailing your team for everything. From one login a shipper gets an instant quote on a lane, books the shipment, tracks it live, pulls the BOLs, PODs, and invoices for it, and pays online. The idea is to turn the routine requests that fill your inbox, rates, bookings, and status checks, into transactions the customer completes themselves. In Atlas TMS the portal is a module you license and run, tied to your own rates, orders, and invoices, so what the customer sees and does online is the same data your team works from, not a separate copy that has to be reconciled.
They serve different people. A TMS for shippers is a system a shipping company runs to manage its own transportation: planning, tendering, and controlling its freight across carriers. The shipper portal is the customer-facing window your customers use into the service you provide, where they quote, book, track, and pay for the freight you move for them. One is a shipper operating their own logistics; the other is your customers self-serving on yours. In Atlas TMS the portal is not about a shipper replacing their operation with a system, it is about giving your customers a branded, convenient way to transact with you, which is a customer-service and revenue tool rather than an internal planning platform.
A tracking link shows the status of one shipment and nothing else. The shipper portal puts tracking inside a full customer account, so a shipper sees live status alongside their quotes, bookings, documents, and invoices in one place, scoped to their own freight. Rather than sending a customer a one-off link per shipment, you give them a login where they follow every active order, book new ones, retrieve paperwork, and pay, all self-service. Tracking is one capability of the portal, and it is richer for sitting next to the rest of the customer's relationship with you, but the portal is a self-service account, not a single-shipment status page.
Yes, and this is the core of the portal. A customer enters a lane and shipment details and gets a rate in seconds, drawn from the contract pricing and accessorials your team controls, so the number they see is a rate you stand behind rather than a guess. From that quote the customer books the shipment in the portal, entering pickup, delivery, and reference data, and the order drops straight into Atlas TMS for your operation to execute. There is no email round-trip and no rekeying: quoting and booking become a self-service transaction, and your team sees the booked order the moment the customer places it, ready to tender and move.
The portal quotes from the pricing you configure, so you stay in control of what customers see. That can be contract rates negotiated with a specific customer, published rates for a lane, or rules that combine base rate and accessorials, depending on how you set it up. Because the quote engine reads your own rate data rather than a black box, you decide exactly what a given customer is quoted and can keep customer-specific pricing private to that account. This is different from a marketplace that surfaces third-party rates; the shipper portal presents your rates to your customers, which keeps quoting consistent with the agreements your sales team has already made.
Yes. Every shipment's documents, the BOL, POD, and invoice, are available to the customer on demand, so a shipper downloads their own paperwork instead of emailing your team to dig it up. Open invoices appear with their balances, and the customer pays online right from the invoice view. Because the invoices come from the same billing records your accounting produces, what the customer sees and pays always matches your books, and a payment made in the portal posts straight to your records. Putting the invoice and the pay button in the same place the customer already reviews their freight tends to shorten the time between billing and getting paid.
Yes. The portal carries your logo and can run on your own domain, so to your customers it is your system, part of the service they buy from you, not a visible third-party tool. That branding matters for how customers perceive the relationship and for adoption: a polished, self-service portal under your brand signals a modern operation and makes customers comfortable transacting there. You control the quoting, booking, and payment options and the fields customers see, so the portal reflects how you actually do business with your customers rather than forcing a generic template onto the relationship.
Yes. Every customer login is scoped so that a shipper sees only their own shipments, quotes, documents, and invoices, and never another customer's freight or the rates you offer anyone else. Within a single customer account you can give individual users different roles, so one person can book while another only tracks or pays. This scoping is what makes it safe to give every customer a login: each gets a complete self-service view of their own relationship with you, with no exposure to other accounts or to your broader operation, and customer-specific pricing stays private to the account it belongs to.
The portal runs on the same data as the rest of the platform, so nothing is rekeyed or reconciled. Quotes read your contract pricing, a booking becomes an Atlas TMS order the moment the customer places it, tracking mirrors the milestones your operation captures, and invoices and payments tie to your billing records. Because the shipper portal is a module of the same system rather than a bolt-on, a booked order flows to dispatch and a payment posts to accounting automatically. For customers who prefer to send orders from their own system, the portal coexists with the API and EDI order feeds, so self-service and system-to-system booking both land in the same place.
They do when it is faster than the alternative, and self-service quoting, booking, and paying usually is. Getting a rate in seconds beats waiting on an email reply, booking in a few clicks beats a phone call, and paying online beats mailing a check. Customers who try it tend to prefer it, and Atlas TMS reports self-service rates so you can see who has adopted and encourage those still emailing to log in. Adoption is a gradual shift rather than a switch you flip, and it climbs as customers feel the convenience. The customers who ship most are usually the first to adopt, because they feel the time savings on every order.
A branded portal for customers you already serve can be live in three to four weeks. The work is applying your branding, connecting the rate data the portal quotes from, configuring booking and payment options, and provisioning customer logins, rather than any heavy custom development. Rolling it out to your customer base is a gradual adoption effort, so you can launch with a few key customers first and expand. The rate configuration is usually the pacing item, because clean, portal-ready pricing is what makes instant quoting trustworthy, so getting your rate data in order early is what protects the schedule.
Yes, and its security centers on scoping and logging. Each customer login is limited to that customer's own freight, quotes, documents, and invoices, so no shipper can see another customer's shipments or the rates you offer anyone else, which keeps customer-specific pricing confidential. Per-user roles control who within a customer can quote, book, view invoices, or pay. Data is encrypted in transit and at rest, online payments run through secure processing, and every action a customer takes carries a user identity and timestamp, giving you an audit trail you can walk when an order or a charge is disputed. Giving external customers a login demands this scoping, and the portal is built so broad customer access never means broad data exposure.
The shipper portal draws on your rates, orders, and invoices, so it is most useful with the Atlas TMS rating and billing capabilities it reads from already in place. It does not require every module, though: you can offer customers self-service quoting, booking, and tracking even if some accounting sits elsewhere, and the portal will still hand orders and documents across. During the demo we map which modules your operation uses and configure the portal to fit, so you license it in the setup that matches how you already serve customers rather than buying more than the workflow needs.
Yes. The portal is for self-service, but it does not replace system-to-system order feeds. Larger customers who push orders from their own ERP or TMS by EDI or API keep doing so, and those orders land in Atlas TMS the same place a portal booking does. The two channels coexist, so a high-volume customer automates order entry while a smaller customer books by hand in the portal, and your operation sees one consistent order stream regardless of source. Most customer bases are mixed, and offering both the portal and integrated feeds means every customer transacts with you in whatever way is easiest for them.
